A Patient-centered Philosophy That Drives Primary Care Excellence

pcmhlogoThe medical home is best described as a model or philosophy of primary care that is patient-centered, comprehensive, team-based, coordinated, accessible, and focused on quality and safety. It has become a widely accepted model for how primary care should be organized and delivered throughout the health care system, and is a philosophy of health care delivery that encourages providers and care teams to meet patients where they are, from the most simple to the most complex conditions. It is a place where patients are treated with respect, dignity, and compassion, and enable strong and trusting relationships with providers and staff. Above all, the medical home is not a final destination instead, it is a model for achieving primary care excellence so that care is received in the right place, at the right time, and in the manner that best suits a patient's needs.

Features of the Medical Home

  • Patient-centered: A partnership among practitioners, patients, and their families ensures that decisions respect patients’ wants, needs, and preferences, and that patients have the education and support they need to make decisions and participate in their own care.
  • Comprehensive: A team of care providers is wholly accountable for a patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care.
  • Coordinated: Care is organized across all elements of the broader health care system, including specialty care, hospitals, home health care, community services and supports.
  • Accessible: Patients are able to access services with shorter waiting times, "after hours" care, 24/7 electronic or telephone access, and strong communication through health IT innovations.
  • Committed to quality and safety: Clinicians and staff enhance quality improvement to ensure that patients and families make informed decisions about their health.

Our Responsibilities to You

  • To listen to your questions and concerns and to explain disease, treatment and results in an easy to understand way.
  • To coordinate your overall care across the complex healthcare system, sending you to trusted specialists if necessary and following up on the healthcare services you receive.
  • To provide you with same day appointments whenever possible.
  • To provide instructions on how to access the care you need when the office is not open and to be available to you after hours.

Your Responsibilities to Intracoastal Internal Medicine

  • To ask questions and be active in your care.
  • To provide your health history and other important information including any changes in your health.
  • To call our office first with your health concerns unless it is an emergency.
  • To inform us whenever you utilize any other health system such as an emergency room or a self referral to a specialist.